When you come to see us, you will be greeted by one of our reception team. You will be given an information sheet to read and sign, and this will tell you what to expect and what information we need to gather from you. This will include administrative details like your name, address and date of birth, and will explain that you may have to undress, that you can bring a chaperone if you wish, and advise you that you will need to disclose details of your medical history.
This sheet is then given to the osteopath, who will use another patient information card to record comprehensive details of your presenting problem, your medical history, and clinical findings of their physical examination and biomechanical assessment of you, as well as a working diagnosis and a treatment plan that is specific to you and your symptoms.
Subsequent visits or any telephone conversations that you may have with the osteopath are also recorded on your case history, which are all filed in a lockable cabinet, in a lockable office. Access is only available to practitioners and reception staff in the practice, all of whom abide by our strict confidentiality clause. We will not disclose any clinical details to a third party without the written consent of the patient and this includes to family members, employees or solicitors. Furthermore, should we wish to contact your GP we will discuss this with you. We will not contact your GP without your express consent.
We do not use any of our patients’ details for marketing purposes, and will only ever use clinical or personal details for research purposes with patient consent, and in all cases patient identity as always is anonymised.
We only use patient details for the purpose for which they were gathered, and once we feel that they are no longer required, case sheets for patients who have not visited for more than 10 years are removed to deep archive storage, before being shredded.